Claims Route

A clear step-by-step claims path when incidents happen.

Move in sequence to avoid missing documents and reduce avoidable claim delays during processing.

Family receiving support and protection concept during insurance claim process

Claims Timeline

1

Safety First

Prioritize people, move to safe location, and call emergency services if needed.

2

Document Photos

Capture vehicle damage, surrounding scene, plate details, and timestamps.

3

Inform Insurer

Report incident quickly and obtain claim reference number.

4

Submit Documents

Upload required IDs, policy copy, RC, and incident details accurately.

5

Survey and Repair

Coordinate surveyor visit and approved garage processes.

6

Settlement

Review insurer communication and confirm settlement summary details.

Interactive Claims Checklist

Insurance travel and claim paperwork support

0% completed

Confirmed everyone is safe and emergency support was contacted if needed. Took clear scene photos, close-up damage shots, and location proof. Filed initial claim notification and saved claim reference ID. Submitted required policy and identity documents. Completed survey/repair coordination with approved workshop. Reviewed settlement and payment/closure confirmation.

Common Claim Delays and How to Avoid Them

Late Reporting

Inform insurer promptly after incident. Delay can trigger extra verification.

Missing Documents

Upload complete and legible records in one pass to prevent repeated requests.

Unapproved Repair Start

Wait for surveyor guidance before major repair action unless emergency safety requires immediate movement.